I knew Mr. Rich was going to be my realtor from the first phone call. He returned my call promptly and was very courteous. I told him the situation and he met with me as soon as the property was vacant. Mr. Rich informed me as to what I needed to do to prepare the property to obtain the optimum sales price. I followed his instructions because his reasoning was very logical. His photographer took wonderful pictures that displayed the grounds and interior magnificently after it was ready. The property went on the market on a Friday, there was one contract by Saturday, and by that Tuesday there were five contracts. He negotiated superbly and a contract was ratified by Wednesday. Following his instructions sold my condo in less than a week. Most impressive is that my property was not by any means one that would net him a handsome commission, but you would have thought by his continued professionalism and concern that he was attempting to sell a million-dollar mansion!